Our entire power went out in our rental on a Saturday evening leaving us completely in the dark and cold because the outside temps were in the 30s. We called Caitlin to see what to do. She immediately called Encore and found out there was an outage in our area until 7:45 p.m. She updated us at 7:45 that the power was now going to be out until around 10:00 p.m. At that time she offered to put us up in a hotel or another Smallwood corporate housing apartment. While all that was happening she kept on the phone to make sure that our power would get turned back on which it did and we ended up not using the hotel. We were amazed that she took 5 hours of her Saturday night to make sure that we were taken care of and had power. The fact is she went way above and beyond the Call of Duty and we were so impressed with her level of service and care.
The power came on at 10:00 p.m. because of all of the actions she took to make sure that happened for us.