WHAT PEOPLE ARE SAYING
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Above and beyond service
Our entire power went out in our rental on a Saturday evening leaving us completely in the dark and cold because the outside temps were in the 30s. We called Caitlin to see what to do. She immediately called Encore and found out there was an outage in our area until 7:45 p.m. She updated us at 7:45 that the power was now going to be out until around 10:00 p.m. At that time she offered to put us up in a hotel or another Smallwood corporate housing apartment. While all that was happening she kept on the phone to make sure that our power would get turned back on which it did and we ended up not using the hotel. We were amazed that she took 5 hours of her Saturday night to make sure that we were taken care of and had power. The fact is she went way above and beyond the Call of Duty and we were so impressed with her level of service and care.
The power came on at 10:00 p.m. because of all of the actions she took to make sure that happened for us.
A Great 2-month Stay in Ft. Worth
My wife and I are from NY and had a contract to work in Ft. Worth for 2 months. Smallwood was great at helping us find short-term housing that met all of our needs and wishes. This was evident from the initial contact by email, the ease of moving into the apartment, the consistent rapid support and help throughout our stay, and the ease of checking out. Very professional. The apartment location was exactly what we wanted, spacious and clean, very safe with excellent amenities. I can’t recommend Smallwood highly enough if you have rental needs – apparently, their services extend throughout the US.
Above and beyond our expectations
From the moment we started the inquiry process on line, we were so impressed with Caitlyn! She called us immediately after we asked for information, and was so quick to get us whatever we needed…pictures, more info, etc. Then she really went the extra mile for us when we asked to see the place before renting it, by graciously agreeing to meet with us at 9:00 a.m. on a Saturday which meant a 45 minute drive! I’m sure it was her day off since she came with her husband and 2 kids who all waited in the car while we met. They were going to make a day at the zoo after we were done. She patiently answered all of our questions as we decided to take the place. She set up our TV for us, and made sure our internet was also working. If we decide to stay at another Smallwood Corporate Housing, we will absolutely use her since she is a National Rep!
First class service and a very sweet person to work with!
Thank you, Caitlyn!
Caitlyn was great to work with, such an easy process and hassle-free. I highly recommend Small wood corporation housing!
Every need met, plus a great location
This is the second time we booked a stay with Smallwood Corporate Housing. Caitlyn understood exactly what we needed since she remembered us from out last stay. This time we stayed for almost 3 months. The apartment location is most convenient. The place was sparkling clean and supplied with everything we would need including trash bags, laundry detergent and dishwashing soap and much more. We plan on coming back again to visit family and enjoy all there is to do in the great state of Texas. Thank you Caitlyn for being so available and attentive to us.
E Bluff St.
Caitlyn and the Smallwood group were great to work with, very accommodating and quick to respond. Would highly recommend.
Quiet and convenient
This is a beautiful apartment in a lovely area, near Sundance Square, in Fort Worth. Spacious with a comfortable bed, well equipped kitchen, and all the comforts of home. We especially appreciated the little extras provided and the nightly trash pick up, right outside our door. Gated Parking, elevator and nice neighborhood to walk makes this place easy to highly recommended!
I used Smallwood while transitioning to a new job from Houston to Fort Worth. The Smallwood team made it a very smooth transition and provided excellent customer service and flexibility with my evolving timeline. I would recommend Smallwood to anyone in need of short-medium term housing solutions.
I stayed while my home was being remodeled.
The apartment was perfect! I have been here over 5 months and it seemed like home.
It was totally furnished with linens, cooking ware, etc.
It is located in a great walking area. You can easily walk to the downtown area where there are great restaurants, etc.
A walking trail is also nearby.
Caitlyn Sorrells was a joy to work with. Any needs I had, and I had few, were quickly met.
It was very pet friendly and I was able to bring my cat who enjoyed watching the birds from our balcony that overlooked the pool!
I give it five stars!!!
Trinity Bluff Apartments
My family and I stayed in the three bedroom apartment for two months and we really enjoyed the space of the three bedroom apartment and convenience of washer and dryer in our unit. The pool and hot tub were also very nice. Our Smallwood Representative, Caitlyn, was very helpful and responded to emails promptly, when I had questions. I would choose Smallwood again.
Seamless and professional
Our experience with Caitlyn and Smallwood far exceeded our expectations. After just one brief phone call, they set us up with the perfect luxuriously-appointed apartment in an ideal location. The online forms were user friendly, the move-in process was seamless and Caitlyn was exceedingly professional and always accessible to answer any questions we had. A few very minor issues were resolved on the same day, and everything since then has been absolutely wonderful. I would positively use Smallwood again and will not hesitate to recommend them to family and friends. – Kelli Wight
“We stayed with Smallwood Corporate Housing for 90 days while our house was being built. The apartment was exactly what we needed!! It was totally furnished, including dishes, towels, and linens!! We could not have been happier!! Also, it is pet friendly!! Everything I was told was accurate. I had to pay a deposit up front and it was refunded when we moved out very quickly. Of course, we did everything we were suppose to as well, such as, keeping apartment clean and in good condition. I would definitely stay here again should the need arise. The management team was always super friendly and helpful.” Ann M.
“This unit has everything we wanted during our stay in Fort Worth. Beautifully appointed, great location, wonderful kitchen. The staff looked after our every need. The easy walk to the Sundance area was an added bonus.” – Dave S.
“Professional assistance and always in touch. Highly recommend Smallwood for corporate housing.
Accessible to everything downtown Fort Worth and easy access to interstate and rail. Well lighted and private multi-story parking garage.” – Wayne M.
Beautiful, Modern Apartment With Everything We Needed & AMAZING Staff!
“If I could give more than 5 stars in my review I would! It was a positive experience from the time we started the booking process! Caitlyn was amazing. I had to bring my daughter to Fort Worth to see doctors for 2 weeks. Caitlyn did everything she could to make sure every need we had was met. She even had a gift for my daughter waiting for us in the apartment when we arrived! That really touched this Momma’s heart! The apartment was perfect with everything we needed. The kitchen was fully stocked and I cooked every day we were there. I also really enjoyed using the gym every morning. The location is very convenient to get anywhere in Fort Worth and very close to all the shopping and dining in Downtown Fort Worth. If we have to go back to Fort Worth I will definitely try to book with Smallwood again. Thank you so much for going the extra mile to help us during a stressful time!” – Emmy M.
Excellent Transition to Texas!
“Caitlyn was amazing to work with. My company gave me a few days notice that I was being relocated from California to Texas. I called Caitlyn and she worked with me on my business needs and had me set up within a few hours.
Smallwood allows pets as well, plus they have covered parking which is gated.
They provide you with a nice move-in gift basket which was very helpful.
I would highly recommend using Smallwood Corporate Housing to anyone.” – Raymond A.
“Caitlyn and Cali were a joy to work with. Better Service than I have ever received from any Hotel Chain.
The Unit was perfectly clean upon arrival. The building and parking Garage were very secure. I was also very happy with how quiet it was. I never heard a peep from any of my neighbors.
I highly recommend.” – James S.
This Is the 3rd Time We’ve Used Smallwood, And They Get Better Every Time!
“Everything about the apartment, the furnishings, the kitchenware, etc. was exactly what we needed. And the service we received during our stay here was just as good. They didn’t just rent us a place and walk away, they were there for anything we needed. I can’t say enough good things about their company and service.” – Stephen A.